Inside Singapore’s public sector IT strategy

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As the largest employer in the country, the Singapore government has to meet the technology needs of more than 150,000 public officers while delivering high-quality digital government services for citizens and residents.

And so, the only way for the public sector to scale and stay relevant without adding more headcount is to focus on building products and platforms, and tap into the ecosystem of cloud technology suppliers, said Chan Cheow Hoe, the government’s chief digital technology officer.

Stressing the importance of reusability, Chan, who is also deputy chief executive of the Government Technology Agency (GovTech), said products such as the Singpass digital identity system, for example, are used in every GovTech product, system and platform.

He was speaking at the agency’s annual Stack conference, a gathering of developers from both public and private sectors that have helped to build many of GovTech’s products.

But it is not always a case of adding more products into the fold. For example, rather than build separate grant systems to administer different government grants, GovTech has built a grant platform with customisable rule engines that can be used by different agencies. “It allows us to scale very quickly and lower costs, and time-to-market gets significantly decreased,” said Chan, adding that platforms have also paved the way for more consistency across the government.

In striving for scalability, GovTech has been a big proponent of cloud computing. It started enhancing its Government on Commercial Cloud (GCC) service last year, and expects to have at least 70% of eligible government systems on commercial cloud services by 2023.

Chan said public cloud services also provide a window into the technology ecosystem, offering a multitude of services even though the move to cloud can be fraught with risks.

As your security requirements go up, the value and benefits of the cloud depreciates over time and that’s why are working…

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