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An Exclusive Interview with Robert King, Founder & Managing Director, eUKhost, talking about the company’s focus on customer support and the recent release of a fully automated solution for businesses that moved their customer service to a whole new level.
The company has just been named one of the Most Innovative Web Hosting Companies for 2023 by HostReview.
The vision
eUKhost was founded in 2001 with customers at its heart. The mission was to provide website hosting and domain registration at an affordable price backed by world-class technical support.
Since then, the company has invested in a wide portfolio of tools that allowed its customers to grow, from cyber security to marketing tools.
As of today, the company has a top-class portal to allow customers to do anything from check invoices to restart servers and still provides 24/7 live chat with an average wait time of just 38 seconds.
Customer support is the heart of eUKhost
eUKhost clearly focuses on customer support and offers a level of service you could not get from other web hosting companies. Not to mention that they were one of the first web hosting companies in Europe to offer 24/7 live technical support.
Recently, their customer service moved to a whole new level with the introduction of a fully automated solution for businesses.
The Hyperslice© platform gives customers the same features they would get with any big tech company, from disaster recovery to automation, but with 4.9/5 star support and 38-second average live chat pick-up from their technical support.
“Our customers can start a server, restart a server, rebuild a server, expand a server… basically everything you can do with big tech platforms,” says Robert King, the founder of eUKhost.
The approach that has transformed the way eUKhost progress
eUKhost is part of The Hyperslice Group, which caters to everyone from small businesses to large international organisations, offering everything from shared hosting to…
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