I was a Nexcess customer literally since day 1, and their support was for the most part excellent, but since the LiquidWeb acquisition, support has been an absolute joke. It typically takes several weeks to get an “actual” response (i.e. beyond auto-gen’d or “we’ll look into it”) even if it’s an urgent, site-is-down type situation. I cannot comprehend how such a company can exist – am I unique in my experience, or is this just LW’s MO? 
